Maximises customer satisfaction by ensuring timely
delivery, consistent quality of services and prompt resolution of all issues
through professional crisis management
Controlling of logistics KPI for accounts assigned to
pool; identifying and carrying out corrective actions whenever required.
Ensuring the proper involvement of the relevant departments.
Customer order and forecast management for assigned
accounts incl. order tracking, operational EDI, consignment stock handling,
logistic RMA and early warning
Continuous logistics process improvements
Implementation and observance of logistic agreements
Inventory responsibility and management (consignment and
VMI products)
Manage subordinate department
People management - functional know-how, resource
planning, career development
Ensure operational continuity (contingency planning)
General optimisation of customer-specific supply chain
process