JOB TITLE

Technical Support Specialist



Main Responsibilities



- Under general direction, provides first- and second-level end-user technical support including advanced software installation, documentation and special projects as part of a technical support team.
- Completes assigned hardware related installation and problem tickets and documents ticket status and resolutions.
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Completes assigned software related installation and problem tickets and documents ticket status and resolutions.
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Documents end-user, installation and other technical procedures.
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Participate in On-call rotation
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Participates in research, testing of new technologies or issues and other special projects.

 

 

   

QUALIFICATION


- Undergraduate degree plus 3 years previous related work experience or equivalent combination of education and work experience.
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Solid working knowledge of Windows and UNIX operating systems, PC hardware technologies and common applications is required.
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Solid understanding of basic network concepts is preferred.
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Professional demeanor and customer-focused orientation.
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Demonstrated written and oral communication skills.
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Ability to effectively function in a team environment.
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Ability to work in a deadline-oriented environment.
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Demonstrated detail-orientation.
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Demonstrated analytical, problem-solving and multi-tasking ability.

ADDITIONAL INFO


       *  Position:Team Member (Assistant manage(대리) ~ Manager(과장))
       *  Status: Permanent
       *  Salary: Negotiation
       *  위치: 강남
       *  제출서류: 영문 이력서 (MS-word file)

CONTACT POINT

  

        *   담당자 - 정효진

        *    Email - gena@kimcom.co.kr

        *   Tel  - 02) 574-2490/ 02)574-2479

        *    주소 : 서울 강남구 논현동 241-3 SK허브블루 1305호

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